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SAVANN RAKSA TRADING CO., LTD

About

### About Us: SAVANN RAKSA TRADING CO., LTD

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**SAVANN RAKSA TRADING CO., LTD** is a premier international trading company, specializing in the import and export of high-quality porcelain fine art works and decorative collectibles. Founded with a vision to bring the elegance and craftsmanship of traditional and contemporary art to discerning collectors and enthusiasts around the world, we have established ourselves as a trusted name in the industry.

#### Our Mission

At SAVANN RAKSA TRADING CO., LTD, our mission is to connect art lovers and collectors with exquisite pieces that embody cultural heritage, artistic excellence, and timeless beauty. We strive to curate a diverse selection of fine art works that not only showcase exceptional craftsmanship but also capture the essence of the artistic traditions they represent. Our goal is to provide our clients with unique and valuable collectibles that enrich their lives and spaces.

#### Our Vision

Our vision is to become a global leader in the fine art and decorative collectibles market, recognized for our commitment to quality, authenticity, and customer satisfaction. We aim to build long-lasting relationships with our clients by offering a curated collection of art that resonates with their tastes and preferences, while promoting the appreciation of diverse artistic traditions and cultural heritage.

#### What We Offer

SAVANN RAKSA TRADING CO., LTD offers an extensive range of high-quality porcelain fine art works, including but not limited to:

- **Vases**: Featuring classic and contemporary designs, our collection includes items such as the Qing Dynasty Ice Plum Vase, Royal Blue Fishtail Bottle, and Blue Ground Flying Crane Enamel Vase.
- **Bottles**: We provide a variety of artistically crafted bottles, including the Kiln-changed Blue Fishtail Bottle and Line Winter Melon Bottle.
- **Plates and Sets**: Our selection includes decorative plates like the Blue Land Happy Eyebrow Appreciation Plate and elegant sets such as the Jiangnan Water Village Ceramics Three-piece Set.
- **Paintings and Scrolls**: We offer silk paintings and scrolls that capture the beauty of traditional Chinese art, such as the Ming Dynasty Green Shade Grass and Zhang Daqian - Lotus.

Each piece in our collection is meticulously selected for its artistic merit, quality of craftsmanship, and cultural significance, ensuring that our clients receive only the finest products.

#### Our Values

- **Quality**: We are dedicated to providing only the highest quality fine art works, crafted by skilled artisans using the finest materials and techniques.
- **Authenticity**: We ensure that all our products are authentic and true to the artistic traditions they represent, providing our clients with genuine works of art.
- **Customer Satisfaction**: Our clients are at the heart of everything we do. We strive to offer exceptional service and support, ensuring a seamless and enjoyable experience from selection to purchase.
- **Cultural Appreciation**: We celebrate and promote the appreciation of diverse artistic traditions, fostering a deeper understanding and connection to the cultural heritage embodied in our products.

#### Our Team

Our team at SAVANN RAKSA TRADING CO., LTD comprises dedicated professionals with extensive experience in the fine art and collectibles market. We work closely with artisans, suppliers, and clients to curate a collection that reflects our commitment to quality, authenticity, and customer satisfaction. Our expertise and passion for art drive us to continually seek out and offer unique and valuable pieces that resonate with our clients' tastes and preferences.

#### Our Commitment to Sustainability

SAVANN RAKSA TRADING CO., LTD is committed to sustainable practices in our operations and sourcing. We work with artisans who prioritize environmentally friendly methods and materials, ensuring that our products are crafted with respect for both the art and the environment. We are dedicated to promoting sustainable practices in the art world, fostering a positive impact on the communities and ecosystems involved in the creation of our products.

#### Contact Us

For inquiries, purchases, or to learn more about our collection, please contact us at:

- **Email:** info@savannraksa.com
- **Phone:** 081 795 962
- **Address:** #VA-466 St. Food Palace, Kien Khleang Village, Sangkat Chroy Changva, Khan Chroy Changva, Phnom Penh.

We invite you to explore our curated selection of fine art works and discover the timeless beauty and cultural richness of our porcelain collectibles.

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**SAVANN RAKSA TRADING CO., LTD** – Connecting the World with the Elegance of Fine Art.

Customer Journey

Customer Journey

  1. Visit Our Website
    • The customer begins their journey by visiting our website.
  2. Select Products
    • The customer browses our collection of unique artwork, including poetry and porcelain pots.
    • They add their chosen products to the cart. Multiple products can be added.
  3. View Cart
    • The customer clicks on the cart icon located at the top right corner of the web app to review their selected items.
  4. Enter Information
    • The customer provides necessary information:
      • Name
      • Phone number
      • Email address
      • Delivery address
      • Country
      • Preferred method of delivery (DHL or Local Delivery Service)
  5. Make Payment
    • The customer proceeds to pay via the available payment gateway.
  6. Print Receipt
    • After completing the payment, the customer can print the receipt for their purchase.

Thank you for choosing SAVANN RAKSA TRADING CO., LTD for your unique artwork needs!

 

 

Guarantee and Warranty Clause

Guarantee and Warranty Clause

Last updated: Jul 31, 2024

1. Guarantee

At SAVANN RAKSA TRADING CO., LTD, we are committed to providing high-quality, unique artwork, including poetry and porcelain pots. We guarantee that our products are:

  • Made from high-quality materials.
  • Crafted with care and attention to detail.
  • In good condition at the time of purchase.

2. Warranty

2.1. Standard Warranty

We offer a [number] month warranty on all our products from the date of purchase. This warranty covers:

  • Defects in materials and workmanship.
  • Damage that occurs despite normal use and care.

2.2. Warranty Exclusions

This warranty does not cover:

  • Damage caused by misuse, abuse, or neglect.
  • Normal wear and tear.
  • Modifications or repairs made by anyone other than SAVANN RAKSA TRADING CO., LTD.

3. Claiming a Warranty

If you believe your product is defective and covered under our warranty, please follow these steps:

  1. Contact our customer service team at info@savannraksa.com or 081 795 962 to initiate a warranty claim.
  2. Provide your proof of purchase (receipt or order confirmation).
  3. Describe the issue and, if possible, provide photos of the defect.

4. Warranty Remedies

Upon receipt and verification of your warranty claim, we will, at our discretion:

  • Repair the defective product.
  • Replace the defective product with a new or refurbished product of equal value.
  • Issue a refund for the purchase price of the defective product.

5. Limitation of Liability

Our liability is limited to the purchase price of the product. We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

6. Changes to this Clause

We reserve the right to amend this Guarantee and Warranty clause at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically.

Contact Us

If you have any questions about our Guarantee and Warranty clause, please contact us:

  • By email: info@savannraksa.com
  • By phone: 081 795 962

SAVANN RAKSA TRADING CO., LTD

 

 

Return and Refund Policy

SAVANN RAKSA TRADING CO., LTD Return and Refund Policy

Last updated: Jul 31, 2024

Thank you for purchasing from SAVANN RAKSA TRADING CO., LTD. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, the item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Accompanied by the receipt or proof of purchase.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment within 7 business days.

3. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Non-returnable Items

The following items are not eligible for return:

  • Custom-made artwork
  • Gift cards

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@savannraksa.com and send your item to: #VA-466 St. Food Palace, Kien Khleang Village, Sangkat Chroy Changva, Khan Chroy Changva, Phnom Penh.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@savannraksa.com
  • By phone: 081 795 962

SAVANN RAKSA TRADING CO., LTD

 

 

Terms and Conditions

SAVANN RAKSA TRADING CO., LTD Return and Refund Policy

Last updated: Jul 31, 2024

Thank you for purchasing from SAVANN RAKSA TRADING CO., LTD. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, the item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Accompanied by the receipt or proof of purchase.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment within 7 business days.

3. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Non-returnable Items

The following items are not eligible for return:

  • Custom-made artwork
  • Gift cards

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@savannraksa.com and send your item to: #VA-466 St. Food Palace, Kien Khleang Village, Sangkat Chroy Changva, Khan Chroy Changva, Phnom Penh..

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@savannraksa.com
  • By phone: 081 795 962

SAVANN RAKSA TRADING CO., LTD